This should never happen, but if for some reason our tech support agents do not respond within the guaranteed amount of time required by your Service Level Agreement (SLA), then we will make it up to you by reimbursing you for one full month’s worth of support at the support level defined in your SLA.
What happens if I don’t receive the support defined in my Service Level Agreement? Print
Created by: Ferris Eanfar
Modified on: Wed, 26 Oct, 2016 at 6:22 AM
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